Refund policy

Last updated: October 21, 2026

Every item at VibeCotton is printed on demand just for you. Because of that, we handle returns a little differently from a regular warehouse store — but if something is wrong with your order, we will make it right.

Cancellations

You can cancel your order within 15 minutes of placing it, as long as it has not been fulfilled. After that, your item goes into production and can no longer be cancelled or changed. To cancel, email support@vibecotton.store or call +61 404 602 278 with your order number as soon as possible.

Damaged, defective or wrong items

If your item arrives damaged, misprinted, defective, or is not the item or size you ordered, contact us within 30 days of delivery with your order number and a clear photo of the problem. We will send you a free replacement or a full refund — you will not need to pay to return the item.

Returns for other reasons

Returns for other reasons (for example, you changed your mind or ordered the wrong size) are accepted within 30 days of delivery. To be eligible, the item must be unworn, unwashed, and in the same condition you received it. The customer is responsible for return shipping costs, and original shipping charges are non-refundable. Please check the size chart on each product page before ordering.

How to start a return

Email support@vibecotton.store or call +61 404 602 278 with your order number and the reason for the return. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take extra time to post the refund.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the item you want.

Lost or stolen packages

If tracking shows your order as delivered but you have not received it, please contact us within 14 days of the delivery date and we will help you work with the carrier.